Resolved -
This incident has been resolved.
Sep 11, 10:37 UTC
Update -
We are continuing to monitor for any further issues.
Sep 10, 19:10 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 10, 10:58 UTC
Identified -
The issue has been identified, we're working on implementing a fix.
Sep 10, 10:02 UTC
Update -
We are continuing to investigate the issue.
Sep 10, 07:57 UTC
Investigating -
We are currently experiencing an issue where certain tenants are facing delays in sending commands and showing incorrect last seen values. Our team is actively investigating the cause and working toward a resolution.
If you are impacted or continue to experience issues, please contact Esper Support for further assistance.
We apologize for the inconvenience and appreciate your patience. Further updates will be provided as they become available.
Sep 10, 05:15 UTC