We will be performing scheduled database maintenance to upgrade our system. This essential maintenance will enhance the performance, reliability, and security of our platform.
Purpose of Maintenance:
This upgrade involves updating the core database engine to a newer version, providing improved performance, enhanced security features, and greater stability for our services.
Maintenance Window:
Date: 2025-02-17
Time: 11:00 PM - 12:00 AM PST
Affected Services and Potential Impact:
During the maintenance window, you may experience temporary disruptions to the following services:
Pipelines: Pipelines initiated during the maintenance period may require re-triggering upon completion.
Alerts & Graphs: Temporary delays or intermittent access issues may occur when accessing alert and graph data.
Payments: Minor delays may be encountered during payment processing.
Expected Behavior (Minimizing Disruption):
We will be implementing this upgrade with minimal disruption in mind. Most operations should continue uninterrupted. Any intermittent issues should be brief. We anticipate that any single issue should resolve quickly. We will be closely monitoring our systems throughout the upgrade process.
Customer Actions:
Pipeline Management: Monitor any active pipelines and be prepared to re-trigger them if necessary after the maintenance window.
Alert and Graph Access: Anticipate potential delays when accessing alert and graph information.
Payment Processing: Factor in possible delays for any time-sensitive payment transactions.
What if something happens?
Our team will be closely monitoring all services during this time. While we've taken precautions to minimize impact, if you experience any of the following after the maintenance window:
Errors that persist for more than a few minutes
General system outages or inability to use our services
Any evidence of data loss or corruption
Please contact our support team immediately.
Why we’re doing this:
This database upgrade is essential for maintaining optimal performance, security, and reliability. It allows us to leverage the latest improvements and ensure we can provide you with the best possible service.
We understand any service interruption can be disruptive, and we appreciate your patience and understanding as we work to enhance our platform. We will provide updates as needed throughout the maintenance process.
Posted on
Feb 10, 2025 - 14:34 UTC